Terms and Conditions

General Terms and Conditions

General Terms and Conditions (GTC)

The present Terms and Conditions (hereinafter: “GTC”) contain the terms of use of the Eslo webshop (hereinafter: the “Webshop”) as follows:

I. General information
The Webshop address: www.eslo.hu
Operator of the Webshop (hereinafter: the “Service Provider”):
Company name: Lovretics Eszter sole proprietor
Registered office: 8613 Balatonendréd, Árpád vezér utca 43.
Registration number: 53778743
Tax number: 69852312-1-34
Bank account number: 11773092-00595410
E-mail: rendeles@eslo.hu

II. Applicable legislation
The following laws and regulations are relevant and applicable:

Act V of 2013 on the Civil Code (Polgári Törvénykönyv)
Act CLV of 1997 on Consumer Protection (fogyasztóvédelem)
Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information (adatvédelmi törvény)
Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Services Related to the Information Society (electronic commerce law)
Directive 2011/83/EU of the European Parliament and of the Council
Government Decree 17/1999. (II.5.)
GKM Decree 49/2003. (VII.30.)
Government Decree 45/2014. (II.26.)

III. Scope of the GTC

Questions not regulated in this GTC, and the interpretation of this GTC, shall be governed by Hungarian law, with particular regard to Act V of 2013 on the Civil Code, Act CVIII of 2001 on electronic commerce and related services, and Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and traders.
Mandatory provisions of the applicable legislation bind the parties without further stipulation.
This GTC is effective as of 1 December 2017 and shall remain in force until revoked. The Service Provider is entitled to unilaterally amend the GTC. The Service Provider shall publish amendments on its website at least 11 calendar days before they enter into force.

IV. Acceptance of the GTC

By using the website, Users accept that all rules relating to the use of the website are automatically binding upon them.
A User who accesses the website operated by the Service Provider, or reads its content in any form — even if not a registered user — acknowledges that the provisions of this GTC are binding on them.
If the User does not accept these terms, they are not entitled to view the website content.
This Policy applies to all electronic commerce services provided through the www.eslo.hu webshop within the territory of Hungary.

V. Copyright

The Service Provider reserves all rights to the https://www.eslo.hu webshop, any of its parts, and the content displayed on it, as well as to the distribution of the website.
Downloading, electronically storing, processing or selling any content appearing on the website, or any part thereof, is prohibited without the prior written consent of the Service Provider. By using the website you accept these conditions whether or not you have read them.
The entire content of the eslo.hu website (images, videos, texts, the unique look and form of the bags) is protected by copyright. Photos, images, videos, texts and their layout on the website are the exclusive property of, or exclusively licensed to, the operator and are protected by copyright. Any form of use, copying or making available to others is only possible with the express prior written permission of the Service Provider (Lovretics Eszter sole proprietor). Modification or further reproduction of this website is not permitted and its content must not be copied or incorporated into other websites or presented as one’s own. The operator is entitled to act against any such use and may claim compensation for damages and demand cessation of the infringing situation.
Any unauthorized use, reproduction, modification, distribution, public disclosure or other exploitation of the entire content of eslo.hu (images, videos, texts, the unique look and form of the bags) is prohibited. In case of unauthorised use without the copyright holder’s prior written consent a fee may be claimed and enforced by official legal notice and, if necessary, by court proceedings.

VI. Registration and purchase

By registering on the site and/or making a purchase, the User declares that they have read and accept this GTC and the Data Processing and Privacy Policy published on the website, and consents to the data processing therein.
During registration and/or purchase the User is obliged to provide their own real data. If untrue or third-party data are provided during registration or purchase, the resulting electronic contract is null and void.
The Service Provider excludes liability if the User uses the Service Provider’s services on behalf of another person or with another person’s data.
The Service Provider shall not be liable for delivery delays or other problems and faults attributable to data provided inaccurately or incorrectly by the User.
The Service Provider is not liable for damages resulting from the User forgetting their password or it becoming available to unauthorized persons for reasons not attributable to the Service Provider.

VII. Range of products and services available for purchase

Prices shown for products are in Hungarian forints (HUF) and — due to the company’s VAT-exempt status — do not include VAT, but are to be understood as gross prices (i.e. no additional tax costs apply). Shipping costs are not included and are charged separately according to the shipping fees published on the website.
The Service Provider displays the product name, description and photos in detail on the website. Images on product pages may slightly differ from the actual product (color, shape, pattern); they are primarily illustrative. The Service Provider is not responsible for differences between the image and the product’s actual appearance.
The Service Provider reserves the right to change the prices of products on the website; price changes take effect simultaneously with their publication on the website. Price changes do not affect products already ordered.
If, despite all due care, an incorrect price appears on the website (particularly an obviously erroneous price — e.g. a price that significantly deviates from the commonly accepted or estimated market price, or a zero price appearing due to a system error), the Service Provider is not obliged to deliver the product at the incorrect price and may offer delivery at the correct price, in which case the Customer may withdraw from the purchase after becoming aware of the correct price.
An obvious discrepancy in value due to a wrong price is a difference between the actual price and the indicated price that an average consumer should immediately notice.
Under the Civil Code (Act V of 2013), a contract is concluded by the mutual and concordant expression of intention of the parties. If the parties cannot agree on contractual terms (i.e. there is no mutual and concordant expression of intention), then no valid contract is concluded and no rights or obligations arise. Accordingly, an order confirmed at an erroneous and/or incorrect price is considered a void contract.
If a sale price is introduced for a promotion, the Service Provider will fully inform Users about the promotion and its exact duration.
The Service Provider provides a 30-day money-back guarantee under the conditions described. The Customer may return undamaged products ordered from stock within 30 days from the date of delivery.
How to enforce the money-back guarantee?
The 30-day money-back guarantee applies to BAGS ordered from stock on www.eslo.hu. To enforce the guarantee the User must notify the Service Provider of the exchange or refund request by e-mail (rendeles@eslo.hu) within 30 days of delivery. After receiving an e-mail confirmation, the undamaged product(s) together with the original invoice must be returned personally, by courier or by post to the Service Provider’s premises (Lovretics Eszter, 8613 Balatonendréd, Árpád v. u. 43., eslo.bags@gmail.com, +36 30 823 1481). Upon request the Service Provider will exchange the product or refund the purchase price using the payment method used at purchase (or another agreed method).
The Service Provider will not accept cash-on-delivery packages under any circumstances. In such cases the package will be returned to the Customer and the package must be sent to the Service Provider by another method.
Condition of the returned package/products:
Returned products should — where possible — be sent in the original packaging with all accessories to the business address or another pre-agreed location. The 30-day money-back guarantee applies only to UNUSED, UNDAMAGED Eslo bags.
The Service Provider takes photos of the bags before shipping to document their flawless condition and packaging. Thus any damage resulting from use can be easily verified upon return. If the returned bag’s condition is questionable (used, damaged, creased, treated with any substance, etc.), the Service Provider may only accept it as a product with diminished value and may refund a reduced amount or credit the reduced value toward an exchange item. Under Hungarian law, the right of withdrawal does not apply to items made to the consumer’s specifications.
Ordering a made-to-order product from the webshop. The site feature “Design your bag” is not a catalogue but an interface created to facilitate faster and more effective communication and consultation between the Service Provider and the User, so that the Service Provider can produce a bespoke Eslo bag according to the User’s requirements. Color and material samples shown in this category change continuously and the Service Provider updates them when possible. Via this option the Service Provider can assess the basic specification of the custom bag assembled by the User, and then produce it following further e-mail consultation according to the User’s exact requirements. An order shall also be considered a custom product when an otherwise regularly offered item is made with an extra pocket, a longer strap, or any other modification at the customer’s request. For custom products cash on delivery is not available; the Service Provider only begins fulfillment after receipt of full payment. Under Hungarian law, the right of withdrawal does not apply to products made to the consumer’s individual specifications (custom products), nor does the 30-day money-back guarantee apply.

VIII. Order process

The User enters the Service Provider’s online Shop and begins shopping.
The User selects the product(s) in the Shop and then contacts the Service Provider.
The User chooses the delivery address and the shipping and payment method.
If an error or omission occurs on the website regarding products or prices, the Service Provider reserves the right to correct it. In such cases, after discovering and correcting the error, the Service Provider shall immediately inform the User of the new data. The User may then reconfirm the order, or either party may withdraw from the contract.
The total amount to be paid is the order summary amount and contains all costs, according to the confirmation email. The invoice is included in the package or the User receives it electronically. The User is obliged to inspect the package in the presence of the courier at delivery and, in case of any damage observed on the products or packaging, request a record to be made (report). The User is not obliged to accept a damaged parcel.
The Service Provider does not accept retrospective complaints that are not supported by a report.
The Service Provider accepts orders from registered or non-registered Users only if the User provides all necessary data for the order.
The Service Provider is not liable for delivery delays or other issues and faults resulting from incorrectly or inaccurately provided order details by the User.
By placing the order the User declares they accept this GTC and consider it binding upon themselves.
After submitting the order the User receives an e-mail confirmation. If the confirmation does not reach the User within the reasonably expected time given the nature of the service but no later than 48 hours from sending the order, the User is released from any obligation to be bound by the offer or contractual obligation. An order and its confirmation are considered received by the Service Provider and the User when they become accessible to them.
The Service Provider excludes liability for confirmations not arriving on time if this is due to the User providing an incorrect e-mail address during registration, the User’s mailbox being full, or the message going to the recipient’s spam or trash folder.

IX. Shipping and payment terms

The product ordered by the User will be delivered by the selected courier to the specified delivery address within a maximum of 2 working days after dispatch.
The Service Provider’s shipping partner delivers ordered goods to home addresses, pickup points or parcel lockers. The Service Provider cannot guarantee delivery at a specific time.
Services ordered on the website are provided at the location specified in the order confirmation e-mail.
Payment options:
- Personal collection: cash or credit/debit card at the Service Provider’s current pop-up/market location when buying in person.
- Bank transfer: The User must transfer the order amount to the bank account specified in the confirmation e-mail within 3 days. Once the amount is credited to the Service Provider’s bank account the User is entitled to collect the product by the selected method.
- Cash on delivery (COD): available for an additional handling fee as indicated among payment methods.
- Online card payment: via Barion and Google Pay systems. Card data are not transmitted to the merchant. Barion Payment Zrt. is supervised by the Hungarian National Bank; licence number: H-EN-I-1064/2013.
MPL shipping fees: MPL home delivery and MPL post point: 1,700 HUF. MPL parcel locker: 1,300 HUF. Free shipping is available for cart value over 45,000 HUF — in such case MPL delivers the packages free of charge.
GLS shipping fee: 3,100 HUF, regardless of cart value.
Postal letter envelope: applicable only to gift cards. Recommended first-class registered mail fee: 1,100 HUF. Free shipping for orders over 45,000 HUF is not applicable to this product.

X. Order processing and fulfillment

Order processing is automatic.
General fulfillment deadline for in-stock products is 3, maximum 5 calendar working days from confirmation.
If the Service Provider fails to fulfill its contractual obligation because the ordered product is not available, it shall promptly inform the User and return the User’s paid amount immediately, but no later than 30 days, or credit it to the purchase price of another product in agreement with the User.
The Service Provider reserves the right to reject confirmed orders in whole or in part in justified cases. Partial fulfillment may only take place after consultation with the User.

XI. Exercise of the right of withdrawal

In accordance with Directive 2011/83/EU of the European Parliament and the Council and Government Decree 45/2014. (II.26.) on detailed rules of contracts between consumers and traders, the User may withdraw from the contract without giving reasons and return the ordered product within 14 days from receipt.
The withdrawal period of 14 days expires 14 days after the day on which the User or a third party indicated by the User (other than the carrier) acquires physical possession of the goods.
The User may exercise the right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
The cost of returning the product is borne by the User. The Service Provider does not assume this cost under any circumstances.
When exercising the right of withdrawal, the User bears no costs other than return shipping, but the Service Provider may claim compensation for material damage arising from improper use.
The right of withdrawal does not apply to minor surface imperfections that are a natural characteristic of leather. Leather surfaces are not always flawless; small marks, aesthetic differences and shade variations are inherent to natural materials. Animals may bear bites, scratches, or different creasing in different body parts, which may appear on the leather; these are part of the living nature of leather. The Service Provider will try to avoid such parts, but in some cases they may become part of the bag; the User accepts this possibility when purchasing.
The right of withdrawal does not apply to products manufactured to the User’s individual specifications or clearly personalized for the User (color, material, size differences, extra pockets, straps, other variations count as custom products). For custom products the User must pay the full purchase price in advance and the Service Provider starts manufacturing only after receipt of the full price; the stated fulfillment period also runs from receipt of payment.
After receipt of the returned goods or the notice of withdrawal, the Service Provider shall refund the amount paid under applicable law without undue delay, but no later than 14 days. This includes the shipping cost.
Refunds are made using the same payment method used in the original transaction, unless the User has expressly agreed to another method. This refund method imposes no additional cost on the User.
The User must return the goods without undue delay, and in any event no later than 14 days from the date the User notifies the Service Provider of the withdrawal.
In case of written withdrawal, it is sufficient that the User sends the withdrawal declaration within 14 days. The User complies with the deadline if the goods are returned or handed over before the 14-day period expires.
The User bears only the direct cost of returning the goods, unless the Service Provider has agreed to bear such cost.
The Service Provider is not obliged to reimburse the additional costs arising from the User selecting a shipping method other than the lowest cost usual shipping method offered by the Service Provider.
The User is liable for any diminished value of the goods resulting from handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.
The Service Provider may withhold the refund until it has received the goods back or the User has provided evidence of having returned them; the earlier of these two dates shall be taken into account.
If the User wishes to exercise the right of withdrawal, they may notify the Service Provider in writing via any of the Service Provider’s contact details. For postal notifications the Service Provider considers the date of posting as the date of notification. The Service Provider accepts postal notifications as recommended or registered post. The product may be returned by post or courier to the Service Provider.
The User must take special care to use the product appropriately, as the User shall be liable for any damage caused by misuse.
The Service Provider shall refund the original purchase price to the bank account specified by the User within fourteen days of the product’s receipt.
The right of withdrawal applies only to Users who qualify as consumers under Act V of 2013 on the Civil Code.
The right of withdrawal does not apply to businesses, i.e. persons acting in the course of their trade, profession or business activity.

XII. Warranty for conformity (kellékszavatosság)

In case of defective performance the User may assert warranty claims against the Service Provider in accordance with the rules of Act V of 2013 on the Civil Code.
At the User’s choice, the following warranty remedies are available: replacement, unless replacement is impossible or would impose disproportionate additional cost on the Service Provider compared to the fulfillment of other claims. If the User did not request or could not request replacement, they may request a proportional price reduction or repair at the Service Provider’s expense. In case of replacement or repair the User returns the product to the Service Provider’s premises or to its current pop-up/market location at their own cost. Repaired or replaced products may be collected at the Service Provider’s current pop-up location or, if distance makes this impossible, the Service Provider will deliver them to the User at its own cost.
The User must notify the defect without undue delay but no later than 5 days from discovery. The User may not enforce warranty rights after the preservation period (2 months) has elapsed.
Within 2 months of performance, assertion of warranty claims requires no other condition beyond notifying the defect, provided the User proves the product or service was provided by the Service Provider. After 2 months from performance, the User must prove that the defect already existed at the time of performance.
The warranty claim may be rejected if:
a) The defect is caused by damage, violent external impact (physical, chemical, etc.).
b) The defect arises from improper use.
c) The defect arises from incorrect handling or storage.
d) The defect worsened or its cause, origin or extent cannot be assessed due to improper/ amateur repair.

XIII. Product warranty (termékszavatosság)

In case of a product defect the User may assert either warranty for conformity (kellékszavatosság) or product warranty (termékszavatosság). The User may notify the Service Provider of a product warranty claim within 6 months.
As a product-warranty remedy the User may request only the replacement of the defective product.
A product is defective if it does not meet the quality requirements in force at the time of placing the product on the market or if it does not have the properties set out in the manufacturer’s description.
Product warranty claims must be enforced within the product-shelf life period set by the manufacturer; after that period the entitlement is lost.
The User may enforce product warranty claims only against the manufacturer or distributor. The User must prove the defect when enforcing product warranty claims.
The manufacturer or distributor shall be released from product-warranty liability only if it proves that: the product was not manufactured or placed on the market in the course of its business activity, or the defect could not have been discovered according to the current state of scientific and technical knowledge at the time of placing the product on the market, or the defect results from the application of legal or mandatory regulatory requirements. For exemption it is sufficient for the manufacturer or distributor to prove one of these reasons.
The User may not assert warranty for conformity and product warranty simultaneously and in parallel for the same defect. However, if a product warranty claim is successful, the User may assert warranty for conformity on the replaced or repaired part against the manufacturer.
The Service Provider is not liable for damage caused by normal wear and tear or for damages arising after the transfer of risk due to faulty or careless handling, excessive use, or other improper use of the products.
Product warranty does not apply to minor surface imperfections that are a natural characteristic of leather or wood. (Same leather explanation as in XI.6 is applicable.)

XIV. Procedure for asserting warranty claims

Any agreement between the User and the Service Provider that deviates to the User’s detriment from the provisions of the applicable laws is invalid. The User may notify the Service Provider of warranty or guarantee claims within 6 months.
The User must prove the conclusion of the contract with a receipt or invoice.
The Service Provider is obliged to record any warranty or guarantee claim reported to it by the User and to provide the User with a copy of the record immediately and in a verifiable manner.
If the Service Provider cannot state at the time of reporting whether the claim can be fulfilled, it must inform the User in writing within 5 working days of its position — and in case of rejection the reason for rejection and the possibility of referral to a conciliation body.
The Service Provider must keep the record for 3 years from its creation and present it to the supervisory authority upon request.
The Service Provider shall endeavour to perform the replacement within 30 days at the latest.

XV. Guarantee (jótállás)

The Service Provider enforces guarantees within the guarantee period. The guarantee periods are:
- For products valued between 0 and 10,000 HUF: 6 months.
- For products valued between 10,000 and 100,000 HUF: 1 year.
  If the obliged party does not fulfil its obligations within the deadline set by the claimant in due time, the guarantee claim may be enforced in court within three months from expiry of that deadline, even if the guarantee period has elapsed. Missing this deadline leads to loss of rights.
The Service Provider is released from guarantee obligations only if it proves that the cause of the defect arose after performance. Warranty and guarantee claims for the same defect, or product warranty and guarantee claims for the same defect, may not be enforced simultaneously and in parallel; otherwise the User’s rights under the guarantee are independent of the remedies set out in points 1 and 2.

XVI. General provisions

The Service Provider may use subcontractors in performing its obligations. The Service Provider is fully liable for unlawful conduct of such subcontractors as if the conduct had been committed by the Service Provider itself.
If any part of this GTC becomes invalid, unlawful or unenforceable, that shall not affect the validity, lawfulness or enforceability of the remaining parts.
Failure by the Service Provider to exercise a right under this GTC does not constitute a waiver of that right. Waiver of any right is valid only by an express written statement. The fact that the Service Provider does not insist strictly on any substantive provision of the GTC on one occasion does not mean that it waives the right to insist on strict compliance with that provision in the future.
Purchase on the website presumes that the User is aware of the technical and technological limitations of the Internet and accepts the possibility of errors associated with the technology.
The Service Provider is not liable for any damage arising from connection to the website. The User is responsible for protecting their computer and the data stored on it.
The Service Provider and the User shall endeavour to resolve disputes amicably.

Privacy Policy

Lovretics Eszter, sole proprietor (hereinafter referred to as the Owner), has established data protection principles to ensure the most discreet and secure handling of visitors’ and customers’ personal data — in full compliance with applicable laws and regulations.
Accordingly, we assure our valued visitors that any personal information required for purchasing or registration will not be disclosed to third parties, unless otherwise ordered by a competent court.

Registration Data

The Owner respects the rights of users visiting the Website concerning the protection of their personal data.
Based on this Privacy Policy, you may decide what information you wish to provide on this Website.
The Owner will process the personal data you provide on the Website in accordance with this Privacy Policy.
Providing your personal information is always voluntary.
By submitting your personal information, you authorize the Owner to use it in accordance with this Privacy Policy.
By registering on the Website, you expressly and voluntarily consent to receive notifications related to the Website’s topic.

When designing this Website, our goal was to ensure that most of the available content, products, and services can be accessed without providing personal data.
This Privacy Policy can be accessed directly from any page of the Website at any time.

This Privacy Policy applies to both personal and non-personal data (e.g., data used for visitor statistics that are independent of any individual).

You have the right to limit or prohibit the Owner from processing or storing your personal data, and to request deletion of your data from the Website.
Please send such requests to the email address provided on the Website’s contact page.

The Owner will not share any personal information voluntarily provided through this Website with third parties, except as required by applicable legal regulations (e.g., government authorities, subpoenas, or court orders).

The Website may include elements that request users to provide the data of acquaintances (such as name, nickname, or email address).
Such personal data are also subject to this Privacy Policy and are protected accordingly.

Unless otherwise stated where the data are collected, voluntarily provided information may only be used by the Owner for the following purposes:

Sending invitations to subscribe to newsletters (no automatic subscriptions),
Sending promotional messages related to the Owner’s products and services,
Sending promotions regarding the products and services of third parties in business partnership with the Owner.

Cookies

The Website may require the use of cookies to function properly.
If cookies are enabled in your browser, their use will be automatic.
Cookies saved on your computer do not contain personal data, only small data fragments that help the Website recognize returning visitors so that previously entered information does not need to be re-entered.
Cookies make browsing more convenient, but you can disable them at any time in your browser settings.
Please note that some Website features or services may not function properly if cookies are disabled.

We take all reasonable measures to ensure the security and protection of your information.
The Owner treats all received data — personal and non-personal — as confidential, subject to secrecy obligations.
Access to data is strictly limited to prevent unauthorized access, modification, or misuse.

Disclaimer

The Website’s content is for informational purposes only.
Although uploaded in good faith, the Owner makes no guarantee as to the accuracy or completeness of the content.
The Owner and its employees are not liable for any direct or indirect damages or loss of profit resulting from the use of or reliance upon the Website’s content.
The Website may contain hyperlinks to third-party websites, which are independent of the Owner.
Therefore, the Owner assumes no responsibility for the content, products, or services of such external sites.

Account Termination

Visitors and customers may cancel their registration and related benefits at any time by notifying us via the email address or other contact options listed on the contact page.
Upon request, we will delete all of your data from our system, without retaining copies, and terminate all direct communication channels with you.

Updating Registration Data

Our system allows users to correct their data in case of any changes.
After logging in, data can be modified — including billing and shipping information — during the third step of the checkout process, even without completing a purchase.
Alternatively, please send your update request to our customer service email address or via any other contact option, and we will update your information accordingly.

Legal Notice & Copyright

All materials, photographs, and data appearing on the Owner’s website are protected by copyright law.
Any copying, storing in data systems, publishing on other websites, or any form of use beyond personal use is strictly prohibited without the prior written consent of the Owner.

General Limitation of Liability

The Website and its content are used entirely at the user’s own risk.
The Owner assumes no responsibility for any misleading or inaccurate content, for the unavailability, malfunction, interruption, or termination of the Website or its services, or for any loss or damage — direct or consequential — resulting therefrom.
(This statement does not apply to services governed by separate contracts or agreements, for which the Owner’s liability is defined in those contracts.)

Risk Notice

Users acknowledge that during data transmission, information may be lost, destroyed, or accessed by unauthorized parties, and that due to the public nature of the Internet, external intrusions may occur.
In such cases, the Owner bears no responsibility, and by using the service, the user accepts this risk.

Nevertheless, we take all reasonable measures to ensure data security: our hosting and website are managed by professionals, and systems are regularly maintained and updated.
We do not share personal data with third parties except when required by authorities with proper authorization.

By using this Website, you acknowledge and accept all terms set forth above.